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Admin Ops
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Global Settings • System Governance

Platform Administration & Controls

Manage promotional vouchers, configure groomer commission splits, set mobile dispatch fee rules, and maintain pet breed & specialty catalogs.

Live Environment
Production Grid (v2.4.1)
Active Promos 4 Running
PAWFECTION20
Top code • 142 redemptions
Default Commission Global Rule
15.0%
Groomer keeps 85.0%
Dispatch Base Fee Active
₹10.00
Per in-home service appointment
Taxonomy Catalog Verified
42 Breeds
4 Size Tiers • 8 Specialty Badges

Active Promotional Campaigns

Configure voucher codes, usage caps, discount rates, and expiry schedules.

Promotional Vouchers Table

4 Codes Registered
Filter Status:
Promo Code Discount Redemption Progress Expiry Date Status Actions
PAWFECTION20
First Mobile Spa Groom
New customer welcome offer
 20% OFF
142 uses Limit: 500
Aug 31, 2026
Active • 18 days left
SUMMERPUP
Summer Hydrotherapy Special
Seasonal promotion for all breeds
 15% OFF
418 uses Limit: 1,000
Sep 30, 2026
Active • 48 days left
WELCOME10
Standard ₹10 Referral Credit
App-wide referral program
 ₹10.00 OFF
210 uses Unlimited
Dec 31, 2026
Active • Always On
VIPGROOM50
VIP Doodle Transformation Package
Expired high-tier promotion
 ₹50.00 OFF
100 uses Limit: 100 (Full)
Jul 31, 2026
Campaign Ended
Action Completed Successfully!
Admin Ops
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Adjudication Center • Real-time Escrow & Claims

Dispute Resolution Center

Review customer claims, inspect photo evidence, evaluate chat logs, and execute binding refund adjudications.

Dispute ID #DSP-402 Under Admin Review

Dispute Filed: Aug 13, 2026 (10:15 AM) Booking Ref: #GRM-89204 Category: Quality & Schedule Violation

Amount in Dispute ₹145.00 Held safely in Escrow
Divya K.
Claimant (Customer)
Divya K.
Pet: Barnaby (Mini Goldendoodle) • 12 Bookings
Priya Raman
Respondent (Groomer)
Priya Raman
Chennai Paws Mobile Spa • 342 Jobs (4.98 ★)
C

Customer Claim

Filed by Divya K.
₹145.00 Claim

"Priya arrived 45 minutes past our scheduled 2:00 PM appointment slot without advance notice. When grooming Barnaby, the scissor trim on his hind legs and face was uneven and jagged. We had a professional pet photo shoot scheduled for the evening. Requesting a full refund of ₹145.00."

Customer Photo Evidence (After Groom)
Customer Photo Evidence
Click to Expand Evidence
Uploaded Aug 13, 08:30 AM
G

Groomer Rebuttal

Submitted by Priya R.
Rebuttal Filed

"I encountered severe construction traffic on OMR and messaged Divya 20 minutes prior to arrival. Upon intake, Barnaby had significant matting around his lower thighs and hind legs. I had to demat carefully to avoid skin tearing, which naturally alters the finished length. Pre-groom photos show severe matting before treatment."

Groomer Photo Evidence (Pre-Groom Intake)
Groomer Pre-Groom Photo Evidence
Click to Expand Evidence
Uploaded Aug 13, 09:45 AM

Chat Log Transcript Viewer 12 Messages

Verified system chat history between customer and groomer during appointment window.

Priya R.
Priya Raman (Groomer) 1:40 PM
Hi Divya! I'm stuck in heavy construction traffic on OMR. Estimated arrival is now 2:40 PM. So sorry for the delay!
1:42 PM Divya K. (Customer)
Okay thanks for letting me know. Please make sure Barnaby's cut is ready for his 6 PM photos!
Divya K.
Priya R.
Priya Raman (Groomer) 2:45 PM
I've just arrived at your driveway! Starting Barnaby's intake now.
Priya R.
Priya Raman (Groomer) 3:15 PM

Barnaby's hind legs have dense matting near the skin. I need to trim deeper here to untangle safely.

📷 Photo attached by groomer during intake
3:20 PM Divya K. (Customer)
Just do what you can, but keep it looking as even as possible.
Divya K.
Priya R.
Priya Raman (Groomer) 4:10 PM
All done! Barnaby is back inside and smelling wonderful. Have a great day!
Cryptographically Signed System Log • 100% Unaltered Transcript

Admin Adjudication Panel Final Decision

Select an official settlement outcome, document the administrative rationale, and trigger binding financial settlement.

Logged to immutable audit history
Escrow Lock Active • Authorizing Special Payout
Admin Ops
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Live Platform Monitoring Updated 5s ago

Mission Control Dashboard

Real-time fleet logistics, dispute alerts, and GMV revenue metrics across Chennai Metro Region.

Total GMV (Gross Value)
₹
₹142,500.00
+18% MoM vs ₹120.7k last month
Platform Revenue
₹21,375.00
15% commission model +₹3,410 net fee
Active Live Bookings Now
14 in progress
8 in groom • 6 en route to driveway
Active On-Duty Groomers
32 in-home services online
96.4% fleet uptime across 12 PIN codes
Live GPS Telemetry

Chennai Mobile Fleet Map Visualizer

ANNA NAGAR / NUNGAMBAKKAM T. NAGAR BESANT NAGAR (600090) GUINDY VELACHERY
✓
Van #V-104 • Priya R.
In Groom (Active)
Van #V-104
Priya Raman

Priya Raman

Chennai Paws Mobile Spa

Booking #GRM-89204

Pet Client: Barnaby (Goldendoodle)
Location: 12, 4th Avenue, Besant Nagar, 600090
Progress: 45m of 120m remaining
💧 Water: 82%
⚡ Batt: 94%
🌡️ Cabin: 22°C
Inspect Live
Van #V-108 • En Route (ETA 8m)
Van #V-115 • Meera P. (In Groom)
Van #V-112 • Standby East
!
⚠️ Alert #DSP-402 Flagged
Showing 32 active vans in 600113, 600090, 600041, 600096 GPS Sync: Latency 140ms • 100% Signal

Live Activity Stream & System Alerts

Real-time platform events, verification queue, and dispute flags

3 Pending
⚠️
Dispute Flagged #DSP-402 • 4 mins ago

Divya K. vs. Priya Raman (₹145.00 Claim)

Reason: Customer reported 25m late arrival & uneven scissor trim on Goldendoodle coat.

Adjudicate
Applicant Avatar
Pending Cert Approval • 18 mins ago

Vikram Suresh — Kutty Paws Spa

Submitted Liability Insurance PDF & Master Groomer Cert for Chennai North sector.

Review Docs
Job In Progress #GRM-89204 • 32 mins ago

Priya Raman started "The Royal Bath & Sculpt" for Barnaby

Location: 12, 4th Avenue, Besant Nagar, 600090 • Gross Amount: ₹159.30

In Groom
✓
Completed & Paid #GRM-89203 • 54 mins ago

Meera Pillai completed "De-Shedding Miracle" for Karthik Iyer

Platform Commission Earned: ₹16.50 (15%) • Payout released to HDFC ••••8892.

Paid ₹110.00

Recent Platform Transactions

Real-time ledger of bookings, commissions, and statuses

Booking ID Customer Groomer Amount Comm. (15%) Status
#GRM-89204
Divya K.

Divya K.

Chennai
Priya Raman Priya R.
₹159.30 ₹23.90 In Progress
#GRM-89203
Karthik Iyer

Karthik Iyer

Adyar
Meera Pillai Meera P.
₹110.00 ₹16.50 Completed ✓
#GRM-89202
Ananya Krishnan

Ananya Krishnan

Guindy
Arjun Nair Arjun T.
₹95.00 ₹14.25 Completed ✓
#GRM-89201
Sanjay Rao

Sanjay Rao

Dispute #DSP-402
Priya Raman Priya R.
₹145.00 ₹21.75 Flagged ⚠️
#GRM-89200
Nithya Ravi

Nithya Ravi

Alwarpet
Lakshmi Iyer Lakshmi I.
₹180.00 ₹27.00 Completed ✓
#GRM-89199
Aditya Verma

Aditya Verma

Kotturpuram
Arjun Nair Arjun T.
₹120.00 ₹18.00 Completed ✓
Showing 1–6 of 1,280 transactions this month
Admin Ops
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Notification message
Directory & Compliance Hub 1,420 Active Accounts

User CRM Directory

Manage pet parents, mobile groomers, background verifications, and compliance logs.

Total Platform Accounts

1,420

1,280 Customers • 140 Groomers

Pending Approval Queue

6

Action Req.

Groomer license & insurance audits

Identity & Trust Pass Rate

99.4%

Background & ID Verified ✓

User (Avatar, Name, Email) Role Joined Date Bookings / Jobs Lifetime Spend / Earned Compliance Status Actions
Priya Raman
Priya Raman Pro Van

priya.r@chennaipaws.com

 Groomer Oct 14, 2024 342 jobs

4.98 ★ (142 rev)

 ₹42,800

Earned net

 Verified ✓
Divya K.
Divya K. VIP Gold

divya.k@example.com

 Pet Parent Jan 20, 2025 12 bookings

2 Pets linked

 ₹1,420

Spent total

 Verified ✓
Vikram Suresh
Vikram Suresh Applicant

vikram.s@example.com

 Groomer Aug 11, 2026 0 jobs

Application in review

 ₹0

New Applicant

 Pending Approval
Arjun Nair
Arjun Nair in-home service

arjun.n@example.com

 Groomer Nov 03, 2024 210 jobs

4.92 ★ (98 rev)

 ₹28,400

Earned net

 Verified ✓
Meera Pillai
Meera Pillai Salon Studio

meera.p@example.com

 Groomer Feb 01, 2025 158 jobs

1 Open Dispute

 ₹19,800

Earned net

 Flagged
Ananya Krishnan
Ananya Krishnan Member

ananya.k@example.com

 Pet Parent Mar 15, 2025 8 bookings

1 Pet linked

 ₹940

Spent total

 Verified ✓

Showing 1 to 6 of 1,420 user directory entries

...

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Customer Portal
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Back to All Appointments Order Status: Confirmed & Paid
✨ 🎉

Booking Confirmed! Barnaby's Spa Day is Set!

We've reserved your mobile grooming appointment with Priya Raman. Get ready for a 5-star pampering session right in your driveway!

Booking Reference: #GRM-89204
Live Arrival Countdown

Van Arrival Timer

Thursday, August 14, 2026 at 2:00 PM CST

01 Days
:
07 Hours
:
34 Mins
:
19 Secs
⏱️ Arriving in 1 Day, 7 Hours
Assigned Professional Verified
Priya Raman ⭐

Priya Raman

Owner, Chennai Paws Mobile Spa Van #3

★ 4.98 (142 grooms)

Specialist in anxious pups & doodle scissor styling. Equipped with ultra-quiet warm-air blow dryers.

Message Priya Call (+91 98765 43211)
Service Location Mobile Dispatch
Chennai Map Snippet
🐾 Barnaby's House

12, 4th Avenue, Besant Nagar

Besant Nagar, Chennai 600090 (Besant Nagar Neighbourhood)

🚗 Parking & Access Instructions

"Please park in driveway, gate code is #4921. Barnaby will be ready in the front living room."

Service Type: in-home service Spa
Service Receipt Paid in Full
Barnaby

Barnaby

Mini Goldendoodle • 11 kg (3 yrs)

The Royal Bath & Sculpt ₹120.00
+ Blueberry Facial Add-on +₹15.00
+ in-Van Dispatch & Fuel +₹10.00
+ Estimated Tax (8.25%) +₹10.00
+ Groomer Tip (18%) +₹24.30
🏷️ Promo Code (PAWFECTION20) -₹20.00

Total Amount Paid

₹159.30

Visa ending 4242

Next Steps & Quick Actions

Add this appointment to your personal calendar or manage your booking options below.

Message Priya
🎁 Groomito Rewards Program

Give ₹20, Get ₹20!

Share your personal promo code with friends, neighbors, and fellow dog lovers. They get ₹20 off their first mobile groom, and you earn ₹20 in Groomito credit!

Your Exclusive Referral Code

BARNABY20

Or share your direct link: groomito.com/invite/BARNABY20

✨ Notification message
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Back to Priya Raman' Profile

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Instant Booking • Groomito Protection Guarantee
Step 1 of 4

Select Grooming Service

Choose a tailored spa package from Priya Raman' service catalog.

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Customer Dashboard • Appointment Archive

Booking History

Book New Spa Day
Total Bookings
7 Active VIP
6 Completed • 1 Upcoming
Total Invested
₹840.00 15% Cashback
Across Barnaby & Cleo
Favorite Stylist
Priya Raman
Priya Raman
5 Appointments
★ 5.0 Rating Given
Groomito Guarantee
✓
100% Insured
Fear-Free Handling
Free 24h Cancellation

Upcoming Appointment

Confirmed & Scheduled
Priya Raman Confirmed
Tomorrow, Aug 14 • 2:00 PM in-Van Dispatch Ref #GRM-89204

Priya Raman ★ 4.98 (142 reviews)

Service: The Royal Bath & Sculpt + Blueberry Facial Add-on
Barnaby Barnaby Mini Goldendoodle (11 kg)
₹159.30 Paid
Countdown to Spa Time
Arriving in 1 Day, 7 Hours
Location: 12, 4th Avenue, Besant Nagar, Chennai
Message Priya

Completed Appointments & Grooming Reports

Showing 6 Past Appointments
Completed Aug 2, 2026 • 10:00 AM #GRM-84102
Total Paid: ₹145.00
Priya Raman
Groomer
Priya Raman
Chennai Paws Mobile Spa
Barnaby
Pet & Service
Barnaby (Mini Goldendoodle)
Royal Bath & Sculpt
Official Grooming Report Card Verified Groomer Note
★★★★★ (5.0)

“Barnaby was super calm today! Coat in excellent condition. Performed full scissor shaping, sanitary trim, and hypoallergenic oat bath. Paws hydrated with organic pad balm.”

Coat Condition: Excellent 10/10 Temperament: Gentle & Calm Nails Grinded ✓ Blueberry Facial Applied ✓
Completed Jul 12, 2026 • 3:30 PM #GRM-79281
Total Paid: ₹95.00
Meera Pillai
Groomer
Meera Pillai
Mylapore Cat & Dog Care
Cleo
Pet & Service
Cleo (Ragdoll Cat)
Feline De-Shedding Spa
Official Grooming Report Card Feline Specialist
★★★★★ (5.0)

“Cleo was very sweet during her spa visit. Performed low-noise fur deshedding brushout, gentle ear clean, and claw cap check. Coat is soft, tangle-free, and shiny.”

Low-Noise Dryer Used ✓ Undercoat Removed: 85% Claw Trim ✓
Completed Jun 20, 2026 • 11:00 AM #GRM-71049
Total Paid: ₹135.00
Priya Raman
Groomer
Priya Raman
Chennai Paws Mobile Spa
Barnaby
Pet & Service
Barnaby (Mini Goldendoodle)
Summer Scissor Trim & Paw Hydration
Official Grooming Report Card
★★★★★ (5.0)

“Barnaby received a lightweight summer cut to keep him cool in the Chennai heat. Paw pads sanitized and treated with protective coconut balm.”

Completed May 28, 2026 • 2:00 PM #GRM-65932
Total Paid: ₹90.00
Meera Pillai
Groomer
Meera Pillai
Mylapore Cat & Dog Care
Cleo
Pet & Service
Cleo (Ragdoll Cat)
Luxury Cat Pamper & Sanitary Trim
Official Grooming Report Card
★★★★★ (5.0)

“Cleo purred throughout her brush session. Gentle ear rinse and sanitary trim executed flawlessly.”

Completed Apr 15, 2026 • 9:30 AM #GRM-58320
Total Paid: ₹125.00
Arjun Nair
Groomer
Arjun Nair
Kutty Paws Mobile Spa
Barnaby
Pet & Service
Barnaby (Mini Goldendoodle)
De-Shedding Miracle Treatment
Official Grooming Report Card
★★★★★ (5.0)

“Arjun did a fantastic job removing Barnaby's spring undercoat. Coat condition is smooth and healthy.”

Completed Mar 01, 2026 • 1:00 PM #GRM-49102
Total Paid: ₹110.00
Priya Raman
Groomer
Priya Raman
Chennai Paws Mobile Spa
Barnaby
Pet & Service
Barnaby (Mini Goldendoodle)
Puppy Spa Refresh & Teeth Brushing
Official Grooming Report Card
★★★★★ (5.0)

“First groom session with Groomito! Barnaby responded wonderfully to gentle handling and enzymatic mint teeth brushing.”

Customer Portal
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Priya Raman

Priya Raman

En Route - ETA 12 mins

Chennai Paws Mobile Spa • 🐾 Grooming Barnaby (Mini Goldendoodle)

🗓️

Booking #GRM-89204

Today 2:00 PM • The Royal Bath & Sculpt
Today, August 13, 2026
Priya Raman
Priya Raman Automated Dispatch 1:42 PM
Hi Divya! I'm on my way in the Groomito mobile spa van. See you in 15 mins! 🚐💨
Divya K.
1:44 PM You (Divya)
Great! Gate code is #4921. Barnaby is super excited! 🐾✨
Read ✓✓
Priya Raman
Priya Raman 1:52 PM
Groomito Mobile Spa Van Arriving
📍 Arrived at 12, 4th Avenue, Besant Nagar

I've just parked out front! Ready when you are.

Priya Raman
Priya Raman Voice Note 1:54 PM
0:06 0:18
💬 "Hey Divya! Just wanted to ask if you'd like us to include the blueberry facial spa add-on for Barnaby today?"
Divya K.
1:55 PM You (Divya)
Yes please! Barnaby absolutely loves the blueberry facial 🫐🐶 Add it right to the invoice!
Delivered ✓✓
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★ Featured Stylist In-home service en route to 600090
Priya Raman Portrait

Priya Raman

Master Stylist

Owner of Chennai Paws Mobile Spa • Adyar & T. Nagar

★ 4.98 (142 reviews)
8+ Years Experience
Fear-Free Certified
Base Rate ₹120 120 min full sculpt
Book Appointment

Hello pet parents! I'm Priya Raman, founder and lead master stylist at Chennai Paws Mobile Spa. After spending 8+ years styling champions in top-tier boutique salons across Chennai and Bengaluru, I launched my custom mobile grooming van to give dogs and cats a zero-stress, 1-on-1 pampering experience right outside your front door.

My core philosophy is Fear-Free Handling. No cages, no loud hectic salon environments, and no rushing. Every pup receives my undivided attention, warm soothing baths with certified organic botanicals, high-velocity warm fluff drying, and hand-scissored styling tailored to their breed standard and unique personality.

Fear-Free™ Poodle Specialist Doodle Expert Mobile · At-Home Organic Products Only

Client Reviews

Verified feedback from pet parents across Adyar.

142 reviews
Barnaby after grooming
★ 5.0
Bruno after de-shedding
★ 5.0
Milo after grooming
★ 5.0
Luna after grooming
★ 5.0
Koda after de-shed
★ 5.0
Max after show trim
★ 5.0
Sunny after blowout
★ 5.0
Teddy the poodle
★ 5.0
Rani the Maltipoo
★ 4.0

Service Menu & Pricing

Click any service to pre-select it in your booking request.

3 Signature Packages
Most Popular

1. The Royal Bath & Sculpt

⏱ 120 mins•Full Body Styling & Scissoring

₹120 base mobile rate

Our premier head-to-paw luxury treatment. Includes specialized breed scissoring, blueberry facial, therapeutic bath, blow dry, nail dremel, and pad conditioning.

✓ Organic Blueberry Facial Wash
✓ Warm Hydro-massage Bath & Conditioner
✓ Low-Noise Warm Fluff Blow Dry
✓ Custom Breed Scissor Cut & Styling
✓ Nail Dremel Filing & Paw Pad Balm
✓ Ear Cleaning & Finishing Cologne

2. De-Shedding Miracle Treatment

⏱ 90 mins•Undercoat Release & Blowout

₹95 base mobile rate

Formulated for heavy shed coats (Aussies, Shepherds, Huskies, Labs). Reduces shedding by up to 90% using specialty organic de-shedding shampoo & undercoat rake blowout.

✓ FURminator De-Shedding Bath
✓ High-Velocity Undercoat Blowout
✓ Deep Undercoat Rake & Brush Out
✓ Sanitary Trim & Nail Dremel

3. Puppy's First Spa Day

⏱ 60 mins•Puppies Under 6 Months

₹65 base mobile rate

A gentle, loving introduction to mobile grooming. Slow-paced with extra playtime, mild tearless bath, low-vibration drying desensitization, face/paw trim, and a cute bandana.

✓ Hypoallergenic Tearless Puppy Bath
✓ Gentle Warm Towel Wrap & Low Blow Dry
✓ Face & Paw Pad Tidy Cut
✓ Complimentary Puppy Bow or Bandana
Selected Service

The Royal Bath & Sculpt

⏱ 120 Mins • Base Rate

Total Estimate Includes in-van dispatch
₹120.00
Driveway Van Dispatch: 12, 4th Avenue, Besant Nagar, 600090
✓ Verified CPR & Pet First-Aid Certified
✓ Fully Insured & Bonded (₹2M Liability)
✓ Fear-Free Gentle Handling Guarantee
Continue to Schedule →

No payment charged until groom completion. Free cancellation up to 24h prior.

Have special questions?

Message Priya directly about custom coat needs.

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All Filters (4 Active)

Available Mobile Groomers

Showing 14 available groomers near Chennai 600090

Sort by:
Priya Raman
★ SuperGroomer
📍 1.3 km

Priya Raman

Chennai Paws Mobile Spa · ★ 4.98

Starting at

₹120

Book
Arjun Nair
📍 1.9 km

Arjun Nair

Kutty Paws Mobile Spa · ★ 4.92

Starting at

₹95

Book
Meera Pillai
📍 3.4 km

Meera Pillai

Mylapore Cat & Dog Care · ★ 5.0

Starting at

₹110

Book
Sanjay Rao
📍 4.8 km

Sanjay Rao

Kutty Paws on Wheels · ★ 4.88

Starting at

₹85

Book
Groomito+ Pass

Get 20% off your first mobile groom

Enjoy priority booking, zero dispatch fees, and VIP pet perks.

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Finalize Your Spa Treatment

Review your order summary, select your payment method, and complete your reservation for Barnaby's grooming session.

Pay by UPI

Recommended

Instant bank-to-bank transfer. No card details to enter, and no processing fee.

We'll send a collect request to your UPI app. Approve it to complete the booking.

Or pay with credit / debit card

Payment Method

Saved Cards

Add a Tip for Priya Raman

100% of your gratuity goes directly to your mobile groomer.

Suggested Gratitude
Selected Tip: 18% (₹24.30)
Cancel or reschedule for free up to 24 hours prior to 2:00 PM on Thu, Aug 14. Full refund guarantee.
PCI-DSS Compliant Money-Back Guarantee

Order Summary

1 Booking
Priya Raman

Priya Raman

★ 4.98

Chennai Paws Mobile Spa • in-home service

Master Stylist CPR Certified
Service Address

12, 4th Avenue, Besant Nagar, Chennai 600090

Mobile Spa Van arrives at driveway
Date & Slot
Thu, Aug 14, 2:00 PM (120 mins)
Barnaby

Barnaby (Mini Goldendoodle, 11 kg)

Price Itemization

The Royal Bath & Sculpt ₹120.00
Blueberry Facial Add-on ₹15.00
Mobile Spa Dispatch Fee ₹10.00
Estimated Tax & Local Fees ₹10.00
Groomer Tip 18% ₹24.30
Promo Discount (PAWFECTION20) -₹20.00
PAWFECTION20 applied (-₹20.00)
Total Due Today Fully itemized & protected
₹159.30
Groomito Protection Guarantee

Your payment is held securely in escrow until Priya Raman completes Barnaby's grooming treatment to your 100% satisfaction.

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Home / My Account & Pet Family
✨ You have 240 Groomito Loyalty Points (₹24 value rewards ready)
Divya K.

Divya K.

👑 Groomito VIP Gold

Member since March 2024 Besant Nagar, Chennai 600090

divya.k@example.com +91 98765 43210
Groomito Wallet Active

Available Credit

₹45.00 + 240 pts

Registered Pets

Manage pet passports, grooming preferences, rabies certifications, and medical notes.

Barnaby
Dog Passport
Verified ✓

Barnaby

Mini Goldendoodle • Male

3 yrs old
Weight 11 kg
Coat Color Golden
Rabies Expiry Oct 2027
Last Groomed Aug 2, 2026
Coat Type Curly / Mat-prone
Temperament & Handling Gentle / Anxious with dryers
Cleo
Cat Passport
Verified ✓

Cleo

Ragdoll Cat • Female

2 yrs old
Weight 4.5 kg
Coat Color White & Point
Rabies Expiry May 2028
Last Groomed Jul 12, 2026
Special Instructions Requires low-noise clippers
Handling Notes Likes gentle neck scratches during bath

+ Add Another Pet

Register a new dog or cat to customize their mobile grooming preferences, coat history, and rabies certificates.

Create Pet Passport
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Search Results

Chennai (600090)

Dog after a full-service groom
SuperGroomer ₹120

Priya Raman

Specializing in anxious pups & doodle scissor cuts.

★ 4.98 (142 reviews) 1.3 km away
Mobile grooming van
Mobile Spa ₹85

Rohan M.

Gentle bath, blow-dry & nail grinding.

★ 4.85 (89 reviews) 3.9 km away
₹120 • Priya R.
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Home / Customer Support / Groomito AI Concierge

Customer Support & AI Concierge

Instant automated resolution for bookings, refunds, pet safety, or 24/7 human escalation.

100% Paws & Care Guarantee 24/7 Emergency Vet & Live Support
✨

Groomito AI Concierge

24/7 Verified Assistant

Online 24/7 • Instant Assistance for Divya & Barnaby

Today, August 13, 2026
✨
Groomito AI Concierge 10:42 AM
Hello Divya! How can I help you and Barnaby today?
10:43 AM Divya K.
I'd like to reschedule my upcoming booking for Barnaby.
Divya
✨
Groomito AI Concierge 10:43 AM

I would be delighted to assist you with rescheduling Barnaby's upcoming mobile grooming session! Here is your current active booking details:

#GRM-89204 Active & Confirmed
₹159.30 Paid
Barnaby
Barnaby Mini Goldendoodle (11 kg)
Priya Raman
Priya Raman ★ 4.98 Chennai Paws in-home service Spa
Current Scheduled Time Thursday, Aug 14, 2026 at 2:00 PM
Service The Royal Bath & Sculpt + Facial
Kavya S.
Need extra help? Agent Kavya S. is available Senior Customer Care Specialist • Online Now
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Help Categories

Booking & Scheduling

Cancellations, modifying appointments, and grooming times.

Payments & Refunds

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Trust & Safety

Reporting issues, pet emergencies, and groomer verification.

Grooming Prep

Vaccination requirements, prep tips, and space requirements.

Active Support Tickets

Ticket #2844 In Progress

Groomer arrived 30 mins late

Filed on Aug 11 • Related to appointment with Arjun Nair

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Luxury Mobile Grooming Spa
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Now Hiring Top Mobile Stylists & Spas

Earn up to ₹4,500/week on your own schedule.

Connect directly with high-intent pet parents in your area. Groomito handles marketing, payment processing, navigation routing, and client booking—so you can focus on luxury pet care.

₹110

Average / Groom

94%

Client Retention

Instant

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Arjun Groomer
★★★★★

"Groomito filled my schedule within 2 weeks of launching my in-home service!"

— Arjun T., Chennai Paws Mobile Grooming (Chennai)

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Pet_Grooming_Certification_2025.pdf (1.4 MB)

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Daily Operations

Appointments & Job Queue

📍 Current Hub: Adyar 600090
IN PROGRESS — 2:00 PM – 4:00 PM
Barnaby Goldendoodle 11 kg
Active Appointment #GRM-89204

Barnaby

Mini Goldendoodle (3 yrs)

Parent: Divya K.

Service & Location ₹135.00 Total Paid

The Royal Bath & Sculpt + Blueberry Facial

12, 4th Avenue, Besant Nagar, Chennai 600090
Launch Waze Navigation
💬
Special Care Instructions

"Anxious around high-velocity blow dryer. Use warm towel wrap and gentle diffuser setting."

Time Remaining

45 mins

Estimated finish: 3:45 PM

Max German Shepherd

Max

Scheduled — 4:30 PM

German Shepherd (34 kg) • Parent: Karthik Iyer

📍 18, 2nd Main Road, Anna Nagar, Chennai (5.1 km away)

⏱️ 30m travel buffer reserved
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Active Schedule

August 10 – August 16, 2026

Time
MON Aug 10
TUE Aug 11
WED Aug 12
THU (Today) Aug 13
FRI Aug 14
SAT Aug 15
SUN Aug 16
8:00 AM
Open Slot
Open Slot
Open Slot
Open Slot
Open Slot
Open Slot
Closed
10:00 AM
Open Slot
Open Slot
10:00 - 11:30

Rani - Poodle

600113 Taramani

Open Slot
Open Slot
Open Slot
Closed
1:30 PM
Open
Open
30m Buffer
30m Travel Buffer
Open
Open
Closed
2:00 PM
Open Slot
Open Slot
Open Slot
Booked

2:00 PM – 4:00 PM

Barnaby

Mini Goldendoodle (11 kg)

📍 12, 4th Avenue, Besant Nagar

The Royal Bath (₹135) Paid ✓
Open Slot
Open Slot
Closed
4:00 PM
Open
Open
Open
30m Travel Buffer
Open
Blocked Time Off
Closed
Booked Appointment
Open Available Slot
30m Travel Buffer
Blocked Time Off

Working Hours

Mon – Fri 8:00 AM – 5:00 PM
Saturday 9:00 AM – 3:00 PM
Sunday Closed

Travel Buffer

30 mins

Automatically reserved between appointments for driving & van sanitization.

15 min 30 min (Default) 45 min 60 min

Service Coverage

24.1 km Radius
Chennai Service Area Map
Adyar Hub
600090 600113 600041
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Messages

1 Unread
Divya K.

Divya K.

2:40 PM
Barnaby • Goldendoodle

Barnaby is ready for pickup/return! Custom sculpt complete.

Karthik Iyer

Karthik Iyer

1:30 PM
Max • German Shepherd

Can we confirm 4:30 PM arrival today?

Meera Pillai

Meera Pillai

Yesterday
Milo • Ragdoll Cat

Milo loved the de-shedding treatment! Thank you!

Ananya Krishnan

Ananya Krishnan

Aug 11
Sheru • Frenchie

Thanks for the photos! See you next month.

Divya K.

Divya K.

Barnaby • Goldendoodle
Today @ 2:00 PM • 12, 4th Avenue, Besant Nagar, Chennai • Booking #GRM-89204
Quick Responses:
Appointment #GRM-89204 Scheduled for Today at 2:00 PM
Priya
Hi Divya! I'm en route with the Groomito mobile spa van. See you in about 15 minutes! 🚚✨
1:45 PM • Delivered
Divya
Great! Gate code is #4921. You can park right in the driveway in front of the garage. Barnaby is super excited!
1:48 PM
Priya
Perfect, thank you! I've parked out front with the van. Ready when you are! 🐶
2:01 PM • Read
Divya
Bringing Barnaby right out now!
2:03 PM
Priya
Barnaby bath photo
Live Grooming Progress

Barnaby is having a blast in the organic blueberry spa bath! His coat condition is fantastic. 🧼🛁

2:25 PM • Read
Divya
Aww look at him! He looks so calm. Thank you Priya! ❤️
2:27 PM
Priya
Barnaby is ready for pickup/return! Custom teddy-bear sculpt complete. He did wonderful! ✂️🐾
2:40 PM • Delivered
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Financial Center Updated 5 minutes ago

Earnings & Financials

Track gross revenue, tip retention, net payouts, and instant transfers.

+14% vs last month

Total Gross Earnings

₹4,850.00

Before platform commission (-15%)

Avg ₹127.63 / groom

Completed Grooms

38 Grooms

100% customer satisfaction score

100% Retained

Total Tips Received

₹912.00

Avg ₹24.00 tip per groom

Ready Now

Available for Cashout

₹1,420.50

Next auto-payout: Aug 18, 2026

Daily Revenue Streams vs Tips

30-Day performance overview (Gross services vs client gratuities)

Gross Sales (₹)
Tips Retained (₹)
₹600
₹400
₹200
₹0
Aug 9 Peak ₹480 + ₹105 tip
Aug 1 Aug 3 Aug 5 Aug 7 Aug 9 Aug 11 Today (Aug 13)

Highest Revenue Day

Aug 9 — ₹585.00 Total

Highest Tip Received

₹65.00 (Barnaby's Groom)

Repeat Client Ratio

78% Regular Customers

Monthly Statement

August 1 – August 13, 2026

Gross Grooming Sales ₹4,850.00
Groomito Fee (-15%) -₹727.50
Customer Tips (+100%) +₹912.00

Net Partner Earnings

Ready for payout

₹5,034.50

Groomito standard 15% covers liability insurance, payment processing fees, and app dispatch tooling.

Payout Destination Verified ✓
HDFC

HDFC Bank · Savings

Account ending in ••••8892 | IFSC HDFC0001234

Processing speed: IMPS · under 30 min

Recent Payout Transactions

Historical ledger of direct deposits and instant cashouts.

Date & Time Payout ID Destination Bank Account Type Amount Status Action
Aug 13, 2026 06:14 AM #PAY-10014
HDFC HDFC Bank · Savings ••••8892
Instant Cashout ₹1,420.50 Processing
Aug 08, 2026 08:00 AM #PAY-09942
HDFC HDFC Bank · Savings ••••8892
Weekly Auto-Payout ₹1,250.00 ✓ Completed
Aug 01, 2026 08:00 AM #PAY-09880
HDFC HDFC Bank · Savings ••••8892
Weekly Auto-Payout ₹1,180.00 ✓ Completed
Jul 25, 2026 08:00 AM #PAY-09812
HDFC HDFC Bank · Savings ••••8892
Weekly Auto-Payout ₹1,184.00 ✓ Completed
Jul 18, 2026 08:00 AM #PAY-09745
HDFC HDFC Bank · Savings ••••8892
Weekly Auto-Payout ₹1,040.00 ✓ Completed

Showing 5 of 32 total payout transactions

Partner Portal Access

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Partner Catalog 6 Active Treatments

Service Catalog & Pricing

Define your menu, durations, breed weight tier price multipliers, and add-on spa treatments.

✂️

The Royal Bath & Sculpt

Most Popular

Full luxury treatment including organic shampoo bath, gentle warm blow dry, customized breed scissor haircut, sanitary trim, nail grinding, ear cleaning, and blueberry facial.

Base Price ₹120.00 120 mins
Active

Breed Weight Tier Pricing Matrix

Small (0–7 kg)

₹100.00

Toy Poodle, Yorkie

Base

Medium (7–18 kg)

₹120.00

Goldendoodle, Beagle

Large (18–36 kg)

₹140.00

Labrador, Aussie

Extra Large (36+ kg)

₹165.00

Bernese, Great Dane

🧼

De-Shedding Miracle

Specialized de-shedding bath treatment, 15-minute high-velocity fur release, deep undercoat rake brushing, claw trim, and soothing ear flush.

⏱️ Duration: 90 mins 🐾 Weight Tiers: ₹80 – ₹135
Base Price ₹95.00
Active

Add-On Spa Treatments

Quick add-on services clients can select during booking checkout.

Blueberry Facial

₹15.00

Tear stain reduction, gentle exfoliating facial wash, and tear-free rinse. Smells delightful!

⏱️ +15 mins Active ✓

Nail Dremel Grinding

₹12.00

Precision nail filing using diamond dremel bit to round off sharp edges and protect hardwood floors.

⏱️ +15 mins Active ✓

Flea & Tick Treatment

₹25.00

All-natural citrus soak and coat soothing therapy to eliminate pests and calm irritated skin.

⏱️ +30 mins Active ✓
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24/7 Groomer Safety Line Priority Incident Response

Emergency Safety & Handler Support

If you experience an aggressive pet incident, bite hazard, or van breakdown, contact dispatch immediately.

Call 1800-123-4911

Partner Support Desk

Automated resolution for no-shows, cancellation payouts, app bugs, and bank transfers.

Avg Resolution Time: 2 mins

Common Issue Assistant

Select a topic below to initiate an automated resolution ticket:

Client No-Show / Gate Locked

Start 15-min arrival timer & claim 50% cancellation fee payout.

Aggressive Pet / Safety Cancel

Zero-penalty immediate safety cancellation protocol.

Payout / Bank Transfer Question

Instant cashout assistance, bank verification, or tip adjustments.

App Technical Bug

Report GPS route glitches, photo upload errors, or app crashes.

Partner Guidelines & Manuals

Partner Support Manager

Groomito Partner Assistant

Ticket #SUP-3021 Open

Assisting Priya Raman • Chennai Paws Mobile Spa

Active Job Context: Appointment #GRM-89204 (Divya K. - Barnaby)
Bot
Hello Priya! I'm your Groomito Partner Assistant. I see you're currently assigned to Appointment #GRM-89204 at 12, 4th Avenue, Besant Nagar (Divya K. & Barnaby). How can I assist your shift right now?
06:12 AM • Automated Assistant
SJ
I'm at the client's home, but the gate is locked and no one is answering the door or phone for Appointment #GRM-89204.
06:14 AM
Bot
Understood! For Appointment #GRM-89204: Platform policy states that after arriving at the client's address, you must attempt contact and wait a minimum of 15 minutes.

If the client remains uncontactable after 15 minutes, you may cancel as a No-Show and automatically receive a 50% fee payout (₹60.00) with zero penalty to your completion rating.

Select Next Action:

06:14 AM